This procedure explains how to use the available account tools and contact the privacy team about requests that need manual handling.
Account data tools
Signed-in users can use Privacy & account data to:
- download a JSON copy of linked conversion metadata, feedback, and local subscription status;
- request deletion of linked service data and the Clerk account; and
- manage optional advertising, analytics, and diagnostics choices through the site privacy settings.
Account deletion pauses when a conversion is still processing or when an active subscription must be cancelled first. Temporary job files are not a document archive and are removed through the normal retention cleanup or deletion flow.
Other requests
For correction, restriction, objection, portability beyond the available export, consent withdrawal, or a request involving a guest job, contact [email protected]. Do not send passwords, uploaded documents, API keys, or other confidential material in the request.
We may ask for information reasonably needed to verify the requester. We aim to respond without undue delay and within 30 days, while applying any jurisdiction-specific extension, exception, appeal, and regulator requirements.
Request record
The service records the request type, received time, verification result, action taken, refusal or exception reason, completion time, and any appeal. Payment and accounting providers may retain records where a legal retention duty applies.